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Roles & Permissions

Milestone supports flexible user access levels:

1. Admin​

  • Full platform access
  • Can configure App Settings
  • Can create, edit, and delete teams, groups, products, and aliases
  • Can manage user and role mappings
  • Can filter external developers or bot accounts
  • Organization-wide visibility

2. Member​

  • Can view data across the entire organization
  • Full access to dashboards and analytics
  • Cannot access or modify App Settings

Scoped Roles​

Before assigning a user as a Group Manager or Team Leader, the following setup is required:

Prerequisites​

  1. The relevant Team or Group must be created in App Settings.
  2. The user's email must be added to the entity under "Managers' Email Addresses". Multiple managers can be added. Every email listed will receive access for that entity.
  3. The user must then be assigned the matching role (Group Manager or Team Leader) in the User Management section.

Role Descriptions​

Group Manager (GRM)​

  • Receives access to all groups where their email is listed under "Managers' Email Addresses"
  • Visibility also includes the underlying teams within those groups
  • Intended for group leads or cross-team managers

Team Leader (TL)​

  • Receives access to all teams where their email is listed under "Managers' Email Addresses"
  • Intended for engineering managers or team leads
  • Visibility is limited to those specific teams and their developers